NEW! Introducing VIP Intensives to get your project off the ground in one day! Learn more here

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Frequently Asked Questions

How does a VIP Day work?

VIP Days are designed to be the fastest way for us to knock your project/tasks out.

Prior to the VIP Day, you will need to give yourself about 2-3 weeks to complete the pre-work and gather all assets for the project, so keep that in mind when you are booking your day.

After you’ve done your pre-work, but before the VIP Day, we’ll have a kickoff call to ensure that we’re on the same page for your project and that you have everything you need to provide me in order for the day to go smoothly.

On the day of, we’ll briefly check in with you and get started so that we can get as much done as possible. You’ll need to be available throughout the day for feedback to keep the project moving forward.

At the end of the day we’ll have completed all or at least most of your project, depending on how quickly you provided feedback.

In the event that you need more done, you can book another half day or full day.

What is pre-work?

Pre-work is anything we need for your project.

For example, a website project would include your copy and other assets like images, logo, etc. as your pre-work.

Pre-work would also include things like access to your accounts – logins and passwords for your hosting and domain accounts or anything else I might need access to during your VIP Day.

What if my project doesn't get completed in a day?

99% of the time, I can complete the work that we discussed during the kickoff call as your priority with no problem. Occasionally, clients will have additional items they’d like to check off their list, and can book an additional half day or full day with me.

What if i have to reschedule?

No worries at all! Life happens and we get it. As long as you give me 7 days’ notice, we can reschedule your day for any future available dates in the next 90 days from the original booking.

If you are not able to complete your pre-work on time, you’ll need to reschedule within that window as well.

What are the payment terms?

A 50% non-refundable deposit is due at the time of booking to secure a place in my calendar.

The remaining 50% will be due the day after your VIP Day.

If you have to reschedule, we will not charge you the remaining balance until after that date. If you’re unable to book a new date within the 90 day window, your deposit is forfeit and you will have to start the booking process again in order to book a VIP Day.